Online Shopping Information

DO I NEED TO SET-UP AN ACCOUNT TO PLACE AN ORDER?

  • No, simply follow the checkout process. 

WHAT PAYMENT METHOD DOES PALAZZO COLLEZIONI OFFER?

  • Palazzo Collezioni shop online accept the following payments: Paypal, MasterCard, Visa, American Express.

HOW LONG WILL IT TAKE TO RECEIVE MY ITEMS PURCHASED ONLINE?

  • Standard delivery within Australia is 5 to 10 business days including packaging and handling. If we are shipping outside of Australia allow an additional 5 business days. Express post options are available only via contacting our Head Office at order@palazzocollezioni.com.au.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR FAULTY PRODUCT

  • Any products purchased online may be reported within two (2) business days of delivery arrival and returned within 14 days of delivery arrival. You can do that by contacting our Head Office at order@palazzocollezioni.com.au or at +61 2 8399 0833.

IS IT POSSIBLE TO RETURN A PRODUCT TO A BOUTIQUE?

  • Yes a product purchased online can be returned to one of our Flagship Australia Waterloo Boutiques only which are located at 409 George Street, Waterloo NSW 2017 AUSTRALIA.

DO YOU OFFER A REPAIR SERVICE?

  • Yes we do provide repair services for products purchased through our online shop and boutiques. Repairs are subject to purchase terms and conditions and are dealt with on a case by case basis. Please contact one of our boutiques brands for which you require assistance.